TRACKING & RETURNS

Reliable Tracking and Returns for Your Satisfaction

At Claro , we are dedicated to providing the best possible experience for our valued customers. To ensure your satisfaction with every purchase, we’ve implemented a reliable tracking system and a clear returns and exchanges policy.

Tracking Your Order

  • Receive a confirmation email with your order details and tracking number after purchase.
  • Use the tracking number to monitor your order’s progress until it reaches your doorstep.
  • Our customer support team is available to assist with any delays or issues.

Shipping Policy

  • Free Local Shipping:
    • Enjoy free shipping within Hong Kong for purchases over HK$600.
    • Standard shipping fees apply for orders below HK$600.
  • Returns and Exchanges Transportation Costs:
    • All transportation costs for returns or exchanges are borne by the customer.
    • We recommend choosing a reliable and cost-effective shipping option.

Returns and Exchanges Policy

We strive to make our returns and exchanges process simple and transparent. Here’s what you need to know:

  • Accessories and Jewelry: All accessories and jewelry are considered closed items and are not eligible for return or exchange. Please review your selection carefully before completing your purchase.
  • Clothing: While we do not accept returns for a change in style, we do allow a one-time size exchange for clothing items. If the size isn’t right, simply contact our customer support team within 7 days of delivery, and they’ll assist you in exchanging the item for the correct size.

How to Process a Exchange

  • Contact our customer support team to initiate the return or exchange process.
  • Pack the item securely and include your order details.
  • Ship the item back to the address provided by our team.

By providing clear and reliable tracking, along with a straightforward returns and exchanges policy, we aim to make your shopping experience with Claro Fashion Cloth as seamless and enjoyable as possible. If you have any questions, feel free to reach out to our customer support team!

Quality Guarantee

At Claro, we take pride in offering high-quality products and services that meet the needs of our customers. Our team works diligently to ensure that every item reflects our commitment to excellence. We value your feedback and continuously strive to improve based on your suggestions, ensuring that your experience with us is always exceptional.